Last updated 7 October 2026
This privacy policy describes how Licenceo Ltd (“Licenceo”, “we”, “us” or “our”) will collect, use, share and otherwise process your personal data in connection with your use of our online marketplace, “Licenceo” (“Marketplace”). Capitalised terms used but not defined in this privacy policy have the meaning given to them in the Licenceo Marketplace Terms and Conditions (“Terms”).
Licenceo Ltd (company number 17494801) is the data controller in respect of your personal data. Our registered office is at 276 Chase Road Suite 7-0721 Lonsto House, London, United Kingdom, N14 6HA. You can contact us at hello@licenceo.com or by post at the address above.
We may collect, use, store, process and transfer the following different types of personal data about you:
We do not collect personal data relating to children. The Marketplace is not intended for use by children.
The table below sets out the ways in which we use your personal data and the legal basis on which we rely for each purpose under Article 6 of the UK GDPR (including the recognised legitimate interest basis introduced by the Data (Use and Access) Act 2025, where applicable).
| Use of personal data | Lawful basis |
|---|---|
| To register and administer a User's Account. | Article 6(1)(b) – performance of a contract |
| To enable Sellers to create Listings and to manage their Programmes | Article 6(1)(b) – performance of a contract |
| To enable Buyers to view Listings and to preview Programmes | Article 6(1)(b) – performance of a contract |
| To enable Buyers and Sellers to negotiate Contracts | Article 6(1)(b) – performance of a contract |
| To facilitate the processing of payments | Article 6(1)(b) – performance of a contract; Article 6(1)(c) – legal obligation (tax and accounting requirements) |
| To operate, administer, secure and improve the Marketplace, and to prevent fraud |
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or EEA.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access the Marketplace, you are responsible for keeping this password secure and confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about Buyers and Sellers for six years after they cease being Buyers and/or Sellers (as applicable) for tax purposes. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including to satisfy any legal, regulatory, tax or accounting requirements, and to establish, exercise or defend legal claims.
Subject to certain conditions, and in certain circumstances, you have the right to:
We may update this privacy policy from time to time by posting an updated version on the Marketplace. It is important that the personal data we hold about you is accurate and current, so please keep us informed if your personal data changes.
If you have any questions about this privacy policy or about your personal data held by us, please contact us at hello@licenceo.com or at our postal address set out at the top of this privacy policy.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues whose address is:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF www.ico.org.uk
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
| To enforce our Terms | Article 6(1)(f) – legitimate interests |
| To manage our relationship with Users, including dealing with enquiries and complaints | Article 6(1)(b) – performance of a contract; Article 6(1)(f) – legitimate interests (keeping our records updated and enforcing the Terms) |
| To send you direct marketing communications via email, text and/or push notification | Article 6(1)(a) – consent unless we can rely on the soft opt-in and you have not opted out, in which case we rely on legitimate interests (to publicise and grow our business) |
| To deploy and process personal data collected via cookies that are strictly necessary and analytics cookies | Article 6(1)(f) – legitimate interests |
| To deploy and process personal data collected via cookies that are not strictly necessary and analytics cookies | Article 6(1)(a) - consent |
| To deliver personalised advertisements to you | Article 6(1)(a) - consent |
| To comply with our other legal and regulatory obligations | Article 6(1)(c) – legal obligation; Article 6(1)(ea) recognised legitimate interests |
To exercise any of these rights, please contact us using the details set out below. We will respond within one calendar month of receipt of your request. We will not charge a fee for handling your request unless it is clearly unfounded, repetitive or excessive, in which case we may charge a reasonable fee or decline to act on the request.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.